Return & Exchange Policy
Easy Returns. Hassle-Free Experience.
At Nayab, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a simple return and exchange process subject to the terms below.
Return Eligibility
Products may be returned within 7 days from the date of delivery if:
The item is unused and unworn.
Original tags and packaging are intact.
The product is in the same condition as received.
The return request is submitted within the return window.
Exchange Eligibility
Products can be exchanged for:
Different size (if applicable)
Different product
Store credit
Subject to stock availability.
Non-Returnable Items
The following items are not eligible for return or exchange:
Customized or personalized products
Clearance or final sale items
Gift cards
Products damaged due to misuse
Products returned without original packaging
Damaged or Incorrect Products
If you receive:
A damaged item
An incorrect product
A defective product
Please contact our support team within 48 hours of delivery with photographs and order details.
Refund Process
Once the returned item is received and inspected:
Approval notification will be sent via email.
Refunds will be processed within 5-7 business days.
Refunds will be credited to the original payment method.
For Cash on Delivery orders, refunds will be processed via bank transfer.
Replacement
Replacement charges may vary depending on the reason for return and applicable promotions.
For assistance, contact: support@nayabcollection.com